Privacy Policy

At Chitrali Shilajit, we take your privacy seriously. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website and make purchases from us.

Personal Information

When you place an order, we collect the following information:

• Full name
• Email address
• Phone number
• Shipping address (including city and postal code)
• Payment method preference (prepaid or cash on delivery)
• Payment transaction details (for prepaid orders)

Automatic Information

We may automatically collect certain information about your device, including:

• Browser type and version
• Operating system
• IP address
• Pages visited and time spent on pages
• Referring website addresses

We use the information we collect for the following purposes:

• Order Processing: To process and fulfill your orders, including shipping and delivery
• Communication: To contact you about your order status, shipping updates, and delivery confirmation
• Customer Service: To respond to your inquiries and provide customer support
• Order Tracking: To enable you to track your orders using your phone number or email
• Payment Processing: To verify prepaid payments and process transactions
• Legal Compliance: To comply with applicable laws and regulations
• Fraud Prevention: To detect and prevent fraudulent activities

We do not sell, trade, or rent your personal information to third parties. We may share your information only in the following circumstances:

• Shipping Partners: With delivery services to fulfill and ship your orders
• Payment Processors: With payment processing services for prepaid orders
• Legal Requirements: When required by law or to protect our legal rights
• Business Transfers: In connection with a merger, acquisition, or sale of assets

We implement appropriate technical and organizational security measures to protect your personal information against unauthorized access, alteration, disclosure, or destruction. These measures include:

• Secure server infrastructure
• Encrypted data transmission
• Regular security assessments
• Access controls and authentication
• Employee training on data protection

Your Rights and Choices

You have the following rights regarding your personal information:

• Access: Request access to your personal information we hold
• Correction: Request correction of inaccurate or incomplete information
• Deletion: Request deletion of your personal information (subject to legal obligations)
• Objection: Object to the processing of your personal information
• Data Portability: Request a copy of your information in a portable format

To exercise these rights, please contact us using the information provided below.

Cookies and Tracking Technologies

We use cookies and similar tracking technologies to enhance your browsing experience. Cookies are small data files stored on your device. We use:

• Essential Cookies: Required for the website to function properly
• Preference Cookies: Remember your settings and preferences (e.g., theme)
• Analytics Cookies: Help us understand how visitors use our website

You can control cookies through your browser settings. Note that disabling cookies may affect website functionality.

Children's Privacy

Our website and services are not intended for individuals under the age of 18. We do not knowingly collect personal information from children. If you believe we have collected information from a child, please contact us immediately.

Data Retention

We retain your personal information for as long as necessary to fulfill the purposes outlined in this Privacy Policy, comply with legal obligations, resolve disputes, and enforce our agreements. Order information is typically retained for 3 years for accounting and legal purposes.

Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our practices or legal requirements. We will notify you of any material changes by posting the new Privacy Policy on this page and updating the "Last Updated" date. We encourage you to review this Privacy Policy periodically.

If you have any questions about this Privacy Policy or our privacy practices, please contact us: